Responsibilities: ● L2 & L3 level of investigation of any issue (including functional or technical issue). ● Root cause analysis of issues by debugging in logs,DB or code. ● Manage and update different scripts as per daily basis requirements. ● Perform quick impact analysis during incident and quick recovery post incident. ● Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement. ● Coordinate for system and application releases with the development team and manage the gaps in implementation or risk assessment. ● Troubleshoot areas of performance and identify effective solutions to resolve issues both immediate and for the longer term. ● Work closely with different stakeholders including Operations, cust-experience, Product, finance, Risk & fraud management team etc.. ● Generate reports based on Internal/External requests. ● Maintain documentation for internal team ● Perform ITIL practices and motivate junior team members to adhere to the same.

Requirements: ● Education: - B. Tech/MCA/M. S (from well known institutes). ● Having 4-6 years of experience in Application Support. ● Good experience with any of the programming languages like Python , Java.. ● Having knowledge of AWS,Mongo,Rest API, Jenkins,SQL, Athena, Postgres. ● Good experience with any scripting languages Python\Unix. ● Good understanding of DB and having good command on SQL. ● Sound understanding of SDLC life cycle and Agile methodologies. ● Good in ITIL practices. ● Experience with any of the ticketing tools (preferably JIRA). ● Should have strong decision making capabilities w. r. t. choosing new frameworks, approaches etc. ● Understanding deployment and monitoring is desirable but not mandatory. ● Hands on experience in monitoring tools like New Relic, Grafana, AWS Cloudwatch etc. ● Good communication skill with logical & analytical approach to solve business problems quickly. ● Ability to handle pressure in a fast paced environment. ● Ability to provide support in extended hours whenever needed